Enterprise Inns - To cement relationships with key contractors
One of the UK’s leading pub companies is taking
partnering to a new level, with the launch of a major initiative
that looks set to improve the quality of its outlets as well as the
bottom line.
Solihull-based Enterprise Inns has appointed four divisional
facilities managers, with key responsibility for vetting potential
contractors to ensure they fit the company’s culture and values.
Those selected with go through a new Enterprise Induction Programme,
followed by regular reviews and appraisals similar to full-time
staff.
The aim is to reduce the list of contractors down from 5,000 to
around 35, creating a virtual Enterprise team.
Head of Property Russell Burton said: “Although partnering has been
around for some time now, evidenced suggests that it has not been
implemented across the board and that the construction industry is
still divided by conflict. This means we continue to experience poor
quality, late and overpriced jobs, dangerously low profit margins
and low morale.
“At Enterprise we manage £5.3 billion of assets, spend around £100m
in acquiring new pubs every year and invest an addition £60m in our
existing 8,000 pubs. We recognise that the only way we can maximise
this investment is to establish long-term relationships with our
contractors that are built on trust and a real understanding of what
our business is about.”
Burton is confident that the new approach – particularly the
induction programme – will pay dividends. “We believe that once
contractors feel part of our operation they will deliver a better
job. Procurement will be more efficient, contractors will be on site
quicker and the work will be completed faster. Traditionally it’s
all been about price, our new model will allow us to shift the
priorities to quality and time.”
One of the major benefits is that contractors and suppliers will be
involved in the initial planning and design phase of major projects,
so any potential issues will be dealt with at this stage. Also,
licensee comments (both positive and negative) will be fed back to
contractors, which will be useful when they are working on a future
pub scheme.
“Dealing with people on a job-by-job basis is no longer viable. We
are convinced that acting co-operatively, in a blame-free
environment, will allow us to build and maintain better pubs and
improve our bottom line.”
Email:
jo@getvital.co.uk
Arundel Jones Associates Ltd
Hill Farm, Linton Hill, Maidstone, Kent ME17 4AL
Tel : 01622 745333
news@buildingdesign.co.uk
Registered in England and Wales No. 07334149
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