Chubb Electronic Security’s video monitoring
centre in Gloucester has become the first of the UTC Fire & Security
businesses in the UK to attain the Silver Certificate as part of the
company’s world-renowned Achieving Competitive Excellence (ACE)
quality programme. Chubb Electronic Security is part of UTC Fire &
Security, a unit of United Technologies Corp. (NYSE: UTX).
ACE is a worldwide initiative, well-known in the aerospace and defence industries, that recognises and rewards quality excellence. It is designed to deliver improved value to customers by eliminating wasteful processes and improving efficiencies across the video monitoring business.
The ‘Silver’ level recognises a ‘step change’ within the business. This includes achieving 100% conformity to all ‘critical to quality’ processes, reducing repeated customer complaints to zero, effective control and management of all environmental health & safety risks, and demonstrating consistent quality improvements to help the business excel at customer service.
As Colin Walters, Head of Video Systems for Chubb explains: “ACE is an internal quality programme that has real significance outside of the business. It is an accepted and proven measure of the improvements a business has made in ensuring it has the most robust and efficient processes in place, and how these processes add genuine value to our customer offering.
“It is a great credit to the team to be recognised, globally, for the hard work they continue to do in making our monitoring business one of the most successful not just in the UK but also the wider EMEA region.”
Chubb’s monitoring operation has been at the forefront of the ACE programme, attaining the ‘Qualification’ level in January 2005, and ‘Bronze’ 10 months later. A minimum ‘proving’ period of 18 months had to elapse before being allowed to apply for Silver accreditation.
“We now have a clear road map to attain a Gold symbolising ‘true competitive excellence’ by Spring 2009,” Mr Walters concludes.